Part of Peck’s vision statement is “We will conduct business with the highest level of integrity while being efficient, innovative & strive for customer satisfaction.” This is seen throughout our company, but most visible to our customers through our trusted technicians. We consistently hear good things from our customers and we’re happy to share these recent testimonials about our technician, Oleg!
“Far too often, people only speak up when there is a problem. I on the other hand will go out of my way to point out excellent customer service when I experience it. We did not have a major issue (whew!), just some plug up drain lines. Oleg just left my house this morning, and I felt compelled to email you. We have used Peck for a long time now and have always received good service and felt that your company has dealt with us fairly over the years. We recommend you to family and friends when the need arises.
When a service tech comes out to someones house, they are the face of the company. You should feel good in knowing that Oleg represents the Peck Heating & Air name with the utmost professionalism. He was timely, efficient, friendly and informative. I am not sure what kind of recognition program your company has in place, but please know that Oleg generated Google Local and Yelp five star ratings and positive reviews for your company today! In my industry, I know the value that positive reviews can have when people are searching the internet for various services. I hope that something extra can be done to acknowledge the superior customer service that Oleg delivered today! Thank you!” — Scott V.
“I don’t normally do this, but I just had to call and tell you what a great job Oleg did when he came out today. He was very thorough, and took the time to answer my questions and explain it all to me. He was just wonderful and pleasant and I will definitely ask for him in the fall for my furnace maintenance!” –R. P., Rocklin, CA
Thank you, Oleg for your excellent customer service and thank you to our wonderful customers who take the time to tell us about their experiences!
Do you need us to send a trusted technician out to you today? Give us a call at 916-409-0768.